Services

Whether you’re writing a new domestic/family violence policy, want some training for key staff, or just want to find out how your workplace or customer domestic violence response could be improved, you’ve come to the right place.

We recommend that before accessing any type of DVFREE training, you consult with our experts (see ‘Consultation’ below) to lay a solid foundation for your programme in your policy, procedures, and information for staff. These documents underpin an effective response to staff and/or customers experiencing domestic/family violence.

DVFREE trainers who deliver workplace, customer response, and general awareness training are based in Auckland, Wellington and Christchurch. Outside of these locations, reimbursement for travel expenses is added to the training fee. 

We encourage in-person training if possible, as this is by far the best way for most participants to engage in training on such an emotive and challenging topic. However, we understand that there are many barriers to in-person training, so we do also offer online training, preferably via Zoom but we will consider other platforms, especially if you can provide IT support.

Contact us now for more information about services and fees, or to book services.

Get started with free DVFREE resources

We recommend:

Guidelines for a DVFREE Workplace Programme

Start by going through our free Guidelines for a DVFREE Workplace Programme, which may help you identify gaps in your programme and understand how to fill those gaps. The Guidelines’ recommendations will help you meet, and go beyond, employers’ legal obligations under the Domestic Violence Victims’ Protection Act and other relevant laws.

Online Workplace Learning Module

Use our free online workplace learning module to raise awareness amongst your staff by providing the link on your intranet, and including it in your induction for new staff. This module was created by Shine in partnership with Westpac, and updated in 2019.

Promote our free national Helpline

Promote our free national Helpline to your staff – as a source of support and information for people who experience domestic violence, as well as their support people. Order free Helpline posters, cards, and pamphlets here, as well as Safer Homes booklets for a small fee to cover printing. Read the Guidelines for information about some additional national specialist domestic violence related Helplines.

DVFREE Consultation – workplace & customer response

Our domestic violence experts are experienced at providing consultation and policy advice for a wide range of government/crown, business, and not-for-profit organisations.

Even if you use our Guidelines to inform your domestic violence policy and procedures, you may want one of our experts to review your domestic violence policy and/or other specific materials such as the domestic violence content of your intranet or staff wellbeing guide.

We can also provide advice and guidance on policy, procedures, and other information relating to your response to customers who experience domestic violence.

You can purchase the first two hours of DVFREE consultation at a significant discount here.

Contact us now to discuss your consultation needs.

DVFREE Workplace Training

Workplace ‘First Responder’ Training: In-house & open training

First Responders are the people in your workplace who employees experiencing domestic violence can go to for help, and they can also support managers. This is a 6.5 hour long training, with required pre-learning, that helps First Responders to:

  • understand domestic violence as entrapment
  • recognise signs and respond safely and appropriately
  • provide workplace support, safety planning, and refer to specialist community support and
  • understand broadly how an employer can respond to employees who perpetrate domestic violence, and provide support to change

Contact us for more information about DVFREE First Responder training. While this training is far more effective as an in-person learning experience, we can offer an online option if it is prohibitive to bring your First Responders together for training. Please enquire about this option.

We also regularly deliver open First Responder trainings that individuals can register to attend in main centres Auckland, Wellington and Christchurch, and online via Zoom. If your organisation plans to train more than five people, we strongly recommend an inhouse training; Aside from cost considerations, the training can focus on the context of your particular organisation, and can help build a stronger team. It is important for First Responders to be able to support each other, as the role can be very emotionally challenging.

Workplace Manager Training

Managers play a key role in supporting a team member who experiences domestic violence and are most likely to see the signs and be able to ask some initial questions. This is a half day training (generally 3 hours long), with required pre-learning, that helps Managers to:

  • understand domestic violence as entrapment
  • recognise signs and respond safely and appropriately
  • provide workplace support, safety planning, and refer to specialist community support and
  • understand broadly how an employer can provide accountability and support for employees who perpetrate domestic violence

Contact us for a more in-depth overview of DVFREE Manager training. We generally only deliver Manager training to an organisation that has already trained First Responders. Read our Guidelines to understand why this is important.

DVFREE Customer Response Training

Customer Response Champions 1-Day Training

This training is aimed at people who either:

  • Deal with customers impacted by domestic violence in their day to day work, e.g. a providing a service for customers experiencing vulnerability, or
  • Support and advise frontline staff on how to respond to customers experiencing domestic violence, such as a group of team leaders or internal ‘champions’.

This training is highly interactive, for a maximum of 20 people. We can deliver this as an online training in some circumstances. Talk to us about your situation and we will try to find a training solution to meet your needs.

Larger customer-facing organisations may find it helpful to provide this training for a relatively small group of champions from throughout the business, in parallel with providing less intensive training for all frontline staff alongside guidance in procedures.

Frontline Customer-facing Training

A ½ day training for customer-facing staff to help them better understand domestic violence, know how to recognise the signs, ask the first few questions, and make an appropriate referral – both inhouse and to external specialist support. There is some flexibility in the length of this training, dependent on the role of your frontline staff. 

If you are a DVFREE Tick partner organisation, there is also the option for us to train and accredit your internal trainer to deliver this training to your customer facing staff.

DVFREE Awareness Raising

Free workplace online learning module

This module called ‘Change the Ending,’ was created by Shine in partnership with Westpac, and last updated in 2019. It usually takes less than 1 hour to complete and provides a good introduction to understanding domestic/family violence within a workplace context.

Awareness sessions
A Shine expert from our Training Team can speak to any size group of staff for anywhere between 30 min to 2 hours, to raise awareness about domestic violence. These sessions can help build a foundation for a domestic violence staff programme and further DVFREE training and/or can be incorporated into your existing programme as a way to raise awareness for your staff.
Be creative!

There are many ways to engage, inspire and educate staff about domestic violence.

Consider becoming a DVFREE Tick partner

As a DVFREE Tick partner, your organisation can demonstrate a best practice workplace approach. Our DVFREE Tick partners play a vital role in helping us to continually improve our understanding and approach to improving the workplace response to domestic violence. The essential recommendations in the Guidelines for a DVFREE Workplace Programme are the basis of our DVFREE Tick criteria.

DVFREE consultation and training services can be accessed as part of the DVFREE Tick or separately. Find out more about the DVFREE Tick – process and criteria.

“As a large employer we know family violence will be a real and serious issue for a number of our staff at any given time. We collaborate with Shine to ensure our approach follows best practice and we continue to be formally recognised as a DVFREE employer with the DVFREE Tick.”

— David McLean - Westpac NZ CEO

“The DVFREE customer response training reinforces being the bridge to help our customers, opens our eyes to signs and provides real life examples that we can apply to our job - it was very practical, with great facilitation.”

— IAG Care Team member training evaluation

“With specialist support from Shine, we are able to provide our people with a work environment where those affected by domestic violence are able to and feel supported to speak up, are treated with dignity and empathy, and where safety and privacy is protected."

— Catherine Dixon - Suncorp New Zealand Executive General Manager People and Culture

"It is our duty as a responsible employer to ensure our people feel safe and supported at work. Shine’s DVFREE programme has given us the knowledge and tools to be confident in how we respond to any of our people who experience domestic violence.”

— David Stevenson, General Manager, Parliamentary Service

“The model we have developed with Shine has given our managers tools to deal with some of the issues faced by our people. The systems we have put in place are already working." The Ministry of Justice was the first state sector agency awarded the DVFREE Tick. CE Andrew Bridgman urged other public sector organisations to follow its lead.

— Andrew Bridgman, Chief Executive, Ministry of Justice